Frequently Asked Questions
Everything you need to know about your musical journey with Shar Music.
What is the standard shipping time for instruments?
Most in-stock instruments and accessories ship within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer a trial period for instruments and bows?
Yes, we offer an In-Home Trial program that allows you to test select instruments and bows for up to 7 days to ensure they meet your tonal preferences before committing to a purchase.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please note that some items, like opened sets of strings or personalized sheet music, may be non-returnable.
How are instruments protected during shipping?
We use specialized, reinforced packaging and suspension techniques to ensure your instrument remains secure and stable throughout the transit process, minimizing the risk of damage.
Do you provide instrument setup and tuning services?
Every instrument purchased from Shar Music undergoes a professional setup by our onsite luthiers, including bridge fitting and peg adjustment, so it arrives ready to play.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and offer flexible financing options through monthly payment providers.